Returns and Refunds Policy:

Returns and Refunds Policy:

At Alzabra, we are committed to ensuring your complete satisfaction with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return and refund policy within 7 to 15 days of receipt.

Eligibility for Returns:

1. Items must be returned within 15 days of receipt.
2. Items must be in their original condition, unused, unwashed, and with all tags attached.
3. Items purchased on sale or clearance may not be eligible for return unless specified otherwise.
4. Original proof of purchase must be provided.
   Non-Returnable Items:
5. Personalized or custom-made items.
6. Gift cards.
7. Perishable goods.
   Return Process:
8. Contact Customer Service: Initiate your return by contacting our customer service team at [Customer Service Email] with your order number and reason for return.
9. Receive Return Authorization: Our team will provide you with a Return Authorization Number and return instructions.
10. Pack and Ship Your Return: Securely pack the items in their original packaging, including the Return Authorization Number, and ship them to the address provided by our customer service team.
11. Return Shipping Costs: Customers are responsible for return shipping costs unless the item received was incorrect or defective.
    Refund Process:
12. Once we receive your returned item and verify its condition, we will process your refund.
13. Refunds will be issued to the original method of payment within 7-10 business days.
14. You will receive a confirmation email once your refund has been processed.
    Exchanges:
    If you wish to exchange an item for a different size or color, please contact our customer service team to arrange the exchange. Note that exchanges are subject to product availability.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or a full refund, including any shipping costs incurred.

Contact Us:
If you have any questions or need further assistance, please reach out to our customer service team at [Customer Service Email] or call [Customer Service Phone Number].

Thank you for shopping with Alzabra!